Support Center

Frequently Asked Questions

At MidAmerican Energy, we commit to delivering exceptional personal service. If you aren't satisfied, neither are we!

Here are some of our most frequently asked questions. If you don't see your question or you’d like to speak with a representative, just call us.

Residential Customers

888-427-5632

Business Customers

800-329-6261

Call Before You Dig

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Service

How do I start/stop/transfer service?
For commercial customers, our Business Advantage team is available Monday-Friday from 7 a.m. – 6 p.m.

How do I report a gas or electric emergency?
For gas leaks or emergencies, call 800-595-5325.

For service outages, report it online.

How do I request a new meter(s) for a property?
If you’re updating the electric or gas service to your existing property, or moving a natural gas meter, a new service connection form will need to be submitted.

How does MidAmerican Energy read my meter?
Most MidAmerican Energy customers have automated meter reading technology, which allows MidAmerican Energy to obtain actual meter readings from a company vehicle. MidAmerican Energy will, however, continue to manually read some meters. To learn more about meters and lock boxes for your home visit our meter reading page.

Payments

I am unable to pay the full amount on my bill and it’s due soon, what should I do?
Please call us at 888-427-5632, or submit an online inquiry here to make payment arrangements and avoid a disruption in service. If your account is in good standing, we are often willing to accept a partial payment, or adjust the due date until you’re able to pay your bill in full.

When will I see my online payment deducted from my bank account?
Depending on the bank, it could take several business days to deduct your payment from your account.

Where do I find my current balance after I make a payment?
After a payment is processed, click “Account Home” to return to the summary page to view the remaining balance. The current balance will not change until the payment is processed.

How do I view my payment confirmation?
A pop up-blocker may prevent you from seeing your payment confirmation. If you can’t view it, try disabling your pop-up blocker while using our website.

My Account

I never received or I don’t have my username and password.

To create a “My Account,” you’ll need to create a username and password. If you forgot your login information, you can access the “forgot username” or “forgot password” link to reset your account.

I’m trying to log in and it’s not taking my information.

We no longer use a four-digit PIN to enable My Account access. You’ll need to set up a My Account with a username and password.

I can’t change my username.

If you wish to create a new username, you must create a new My Account.

The name on the bank account is incorrect.

Call us at 888-427-5632 to correct it.

My bank account information is not there or my old bank account is the only account listed.

You can add or change routing and account numbers in My Account.

Why can’t I see my new account? I can only see my old account.
You can view account information on your “My Account” page. If you have more than one account number, the default account will appear when you log in. If your device is a desktop, laptop or tablet, on the right hand side under “My Profile” information is “Account Number.” Click the drop-down for “List My Accounts” to view the other account numbers associated with “My Account.” You can also add a new account by clicking “Add MidAmerican Account.”

If you’re using a mobile phone, click the “My Accounts” link at the top of the screen. It’s between the contact phone number and the “Log Out” link.

If your account is inactive or closed, you’ll need to add the new account number before removing the account you’re replacing.

Website

How do I print?

Most of our pages host a gray print icon on the right of your screen inside the black bar. By clicking the icon, print options should appear. If that doesn’t work, you can always try right-clicking in the window and then select the print option.

My screen is not loading properly.

This is most likely due to a pop-up blocker. Try disabling it and refreshing the screen.

How do I send feedback?

Complete our online feedback form.