For Your Home

Overview

At MidAmerican Energy Company, we take our slogan – Obsessively, relentlessly at your service – seriously. No matter what the task, our award-winning team is here to serve you.

Website:
  • MidAmerican Energy’s full-service website allows customers to start, stop and discontinue service; make payments; view bills, usage and payment activity; and sign up for a variety of services including electronic bill notification and budget billing. Need assistance? View Tips for Using My Account.
Call Center:
  • Call Center employees can assist with any gas or electric emergencies, help you start, transfer and discontinue service, as well as address billing, payment or service-related questions. Language interpreter services are available. Hearing impaired services are available at 800-747-0593. For questions or concerns, contact an associate at:

    Phone: 888-427-5632
    email: onlinecustomerservice@midamerican.com
    Fax: 563-336-3568
Customer Offices:
  • Employees at MidAmerican Energy’s full-service customer offices – located in Iowa, Illinois and South Dakota – can help you start, transfer or discontinue service; can send qualified personnel to your home for service-related issues; can accept and process payments; and can assist with questions regarding billing, payments, service calls, etc. Locate the customer office nearest you by visiting the Payment Options section of our website or by phoning our call center at 888-427-5632.
Website Support:
  • To speak with a Web support representative Monday through Friday, contact Web support at 800-982-5803. If you prefer to correspond electronically, complete and submit our Feedback form. Web issues are responded to within two business days; all other correspondence is responded to within three business days.